Refund Policy

We are unable to process any exchange, replacement or refund unless you have received a defective or damaged product that occurred during delivery. Please contact us at hello@theraplay.sg within 7 days from receipt of order. 

Upon confirmation of product defect by the local workshop, we will process your exchange, replacement or refund within 30 days. If the product(s) cannot be exchanged or replaced, a full refund will be issued in the form of store credit.